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Customer Surveys

When an organization’s performance is defined by its customers, listening and responding to customer feedback is critical for growth.  OrgVitality’s consultants know how to tap into the critical customer reactions that drive loyalty… or defection.  Just as importantly, we are experts at not just providing insight, but support to act and create sustainable change based on the results.  We design and support transactional surveys, loyalty studies, internal customer surveys, and win-loss interviews (evaluations of decision factors with won or lost contracts).

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OrgVitality takes a practical approach to helping our clients improve performance through the use of scientifically-grounded and metrics-driven intelligence.